Thank you for using Preserved Petals for the preservation of your flowers.

FLOWERS ARE ACCEPTED SOLELY FOR ENCASEMENT BY PRESERVED PETALS ONLY.  UNDER NO CIRCUMSTANCES WILL FLOWERS NOT USED IN A CUSTOMERS KEEPSAKE ORDER BE RETURNED TO THEM AS FREEZEDRY ONLY FLOWERS.  ALL FLOWERS BECOME THE PROPERTY OF PRESERVED PETALS UNTIL ALL RELATED CHARGES HAVE BEEN PAID IN FULL. (INCLUDES FINALIZATION OF KEEPSAKE ORDER)

A  Non-Refundable Freezedry Deposit is required on all Undecided Orders prior to the acceptance of flowers for the preservation process. An Undecided Order is one where the customer has contracted for Preservation Only and has not finalized an order for encasement of the flowers after preservation is complete. This Freezedry Deposit is designed to cover the cost of preparation and preservation of most bridal bouquets and may range between a minimum of $100.00 and maximum of $175.00 based on the size of the bouquet submitted for preservation. Keepsake pricing is determined on the date of selection and finalization of order. Pricing may change without notice prior to payment in full.

Individual flowers, additional flowers, and other floral arrangements will have a Freezedry Deposit assigned to them based on the space required for processing and the relative complexity of the freezedry process for the flowers involved in the order.

At the discretion of Preserved Petals bouquets and flowers may also be accepted for processing as a Freezedry Only Order. Orders accepted for Freezedry Only must be paid in full to include sales tax prior to the acceptance of the flowers for preservation process. These flowers are processed AS IS and no disassembly, design work, repair work, color enhancement, or modification to the arrangement is included when flowers are accepted and processed as a Freezedry Only. Orders accepted as Undecided Orders will not be converted to Freezedry Only. Freezedry Only Orders/Flowers that have been picked up may not be returned to the shop for any reason after leaving due to possible exposure to insects, sunlight, and other environmental conditions beyond the control of Preserved Petals.

Customers with Undecided Orders have up to four (4) weeks following the completion of the freezedry process to select the manner of encasement for their preserved flowers and to finalize their order. (includes payment in full) When these timelines are met the freezedry deposit paid is credited in full against the total sales price of all orders of $300 or more. Whole bouquet freezedry deposits will be credited on a pro-rata basis against orders costing less than $300.

Undecided Orders that have not been finalized with-in four (4) weeks will be subject to the following charges: $25 per month will be charged against the freezedry deposit credit each month for the first two months. $50 will be charged against the freezedry deposit in the third month. If the order remains open at the beginning of the 5th month after the completion of freezedry the order will be cancelled, the entire freezedry deposit forfeited, and the flowers discarded.

All keepsake orders are custom made to the design specifications chosen by the customer. For this reason, all orders must be paid in full prior to acceptance of the order by Preserved Petals. In no cases will any framing, matting, or encasement materials be ordered or design work started prior to payment in full. Delays in payment will result in delays in completion of the piece.

Please allow approximately 20 to 24 weeks for the completion of a keepsake order from the time that flowers are received into the shop. This processing time includes time for floral preservation, time for ordering, construction, shipping, and preparation of the keepsake, and time for the design work. Design work is scheduled according to the date that the order was finalized by the customer. However, due to the variables involved in processing, Preserved Petals reserves the right to extend this time if needed.

Keepsake Workmanship and Materials on encasements supplied by Preserved Petals are guaranteed for 30 days from the time the piece is accepted by the customer. No guarantees can be made for floral quality as initial flower quality, age, and variety as well as care prior to acceptance for preservation by Preserved Petals greatly affect finished product. Please be aware that flowers size, color, and shape may be altered as a result of the preservation process. In general, reds deepen to burgundy and whites go to cream. Color guarantees can not be made. There are flowers that do not preserve well. Please see our Frequently Asked Questions for more information.

Preserved Petals does not create stock arrangements and all keepsakes are custom built and designed for the customer and to their specifications. Preserved Petals will take all reasonable steps to adhere to customer design specifications but we reserve the right to adjust the design at our discretion as needed to best fit the keepsake chosen. Preserved Petals also will take all reasonable steps to assure customer satisfaction to include re-work or re-design of a completed keepsake as the flowers permit. However, product refunds will not be given under any circumstances.

Preserved Petals does not accept containers (shadowboxes, domes, etc) supplied by the customer. Preserved Petals reserves the right to refuse to use a customer furnished keepsake.

In the unlikely event of accidental damage or botanical spoilage due to a power failure or other catastrophic event Preserved Petals will replace flowers at no cost to the customer.

Preserved Petals will notify the customer as soon as their order (preservation or heirloom) is ready for pick-up. Pick-up is required with-in 30 days following this notification. Storage Fees of $10 per month will be assessed each month thereafter until pick-up. Preserved Petals will no longer be responsible for orders left over 120 Days following the initial notification of completion. These orders may be used as displays, disassembled and discarded, or destroyed.

It is the customer’s responsibility to assure that contact information is accurate and complete. Preserved Petals will not be liable for failure to notify customers due to inaccurate or incomplete contact information. Preserved Petals will notify via mail, telephone or email if available.

In order to facilitate the selection and pick-up processes Preserved Petals is pleased to offer these services by appointment either during regular shop hours or at other mutually acceptable times. Customers setting appointments outside regular shop hours are expected to come at their appointed time. The customer must advise Preserved Petals more than 24 hours in advance should it be necessary to cancel an appointment. Failure to do so may result in the assessment of a fee up to $25 at the discretion of Preserved Petals.

No warranties either expressed or implied other than those stated above will be in force.

ALL FLOWERS AND BOUQUETS ARE  PROCESSED IN THE BEST WAY POSSIBLE
TO INCLUDE DISASSEMBLY, COLOR PRE-TREAT, AND FLOWER SPECIFIC PRE-TREATS.